Duck Duck Surprise! Frequently Asked Questions
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Duck Duck Surprise! Frequently Asked Questions

Q: Where can I buy Duck Duck Surprise!?

A: Currently Duck Duck Surprise! is only sold at DuckDuckSurprise.com and we are looking to expand our retailer network. If you have a toy store or gift shop you'd like us to partner with, please share our Reseller information page with them or contact us to let us know who they are.

Q: Can i choose the specific Rubber Duck character I want?

A: We understand that everyone has a special character they love. All our Rubber Duck charms are sold in mystery blind box packaging which makes opening them a surprise! We do not have a special way to tell who is inside.

Q: Do you sell in other countries besides the United States?

A: We currently only have distribution in the United States.

Q: What do I do if I have a defective or broken product?

A: We are so sorry your item has an issue! To ensure we address your problem in the best way possible, contact us with the product's name and describe to us what happened. We will review it and get back to you!

Q: I have a great idea for a Rubber Duck charm you should make. Do you take suggestions?

A: We always value our customers’ input! Contact us with any suggestions you may have.

Q: What is the Duck Duck Surprise! Affiliate Program, and how does it work?

A: The Duck Duck Surprise! Affiliate Program allows you to earn commissions by promoting our collectible rubber duck charms on your website. When you join the program, you will receive access to banners and links to post on your site. Anytime a visitor clicks on these links and makes a purchase on DuckDuckSurprise.com, you earn a percentage of the sale. It's a fun and easy way to monetize your website while sharing our cute and whimsical products with your audience. Plus, there are no fees to join, and you can start earning when your application is approved. Apply now!

Q: Sign me up! How do I apply?

A: Just follow these simple steps!

  • 1. Fill out an online application.
  • 2. We'll review your request and send you further instructions.
  • 3. Place the DuckDuckSurprise.com links and banners on your site and start making money!

Q: How often will I receive payments?

A: DuckDuckSurprise.com Affiliates are paid on a monthly basis once they have reached the $25 minimum payment threshold.

Q: Can anyone be an Affiliate?

A: DuckDuckSurprise.com wants to partner with any website that is interested in providing visitors with the unique Rubber Duck charms and merchandise found at DuckDuckSurprise.com. However, we reserve the right to deny participation to sites for any reason. Please bear in mind, that you must be 18 years of age or older to participate in the DuckDuckSurprise.com Affiliate Program. Apply now and you'll be on your way to earning cash.

Q: How do I earn Duck Duck Rewards! Points?

A: Must shop online at duckducksurprise.com. Duck Duck Rewards!™ points are not collected when purchasing Duck Duck Surprise!™ products from other online or in-store retailers. Note ... Rewards points will not be available to redeem until 14 days after a completed purchase is made. Gift card purchases are excluded from earning points. However, points will be earned when using Gift Cards to purchase products from our shop.

Q: How do I spend Duck Duck Rewards! Points?

A: Simply enter the total points you'd like to use in the "Rewards points" section while checking out. Note ... Rewards points will not be available to redeem until 14 days after a completed purchase is made and cannot be used to purchase Gift Cards.

Q: How many Duck Duck Rewards! Points will I get per Dollar($) I spend?

A: For each US Dollar($) spent on duckducksurprise.com you will receive 6 points. Note ... Gift card purchases are excluded from earning points. However, points will be earned when using Gift Cards to purchase products from our shop.

Q: Do Duck Duck Rewards! Points expire?

A: Yes. Duck Duck Rewards! Points expire within 2 years or 24 months after the qualifying purchase is made.

Q: How do I check my Duck Duck Rewards! points balance?

A: Once you've registered an account on duckducksurprise.com and made a qualifying purchase, your points balance will appear 14 days after purchase under the "My Rewards Points" tab within your account profile.

Q: What is the Duck Duck Rewards! loyalty program?

A: The Duck Duck Rewards!™ loyalty program is for those who have registered an account and have completed a Duck Duck Surprise! products purchase on duckducksurprise.com. Note ... It's free to register an account. However, points are only earned 14 days after a purchase is completed on duckducksurprise.com